This page sets out the agreement between you,”the customer” and Quality Solar and Plumbing regarding payment to Quality Solar and Plumbing for services requested by you.

Our call-out fee rate is $90 per hour plus GST. This charge is calculated from when we leave our office in Mullumbimby until when we return. There is a minimum $67.50 + GST onsite attendance fee. This covers up to 45 mins on site. Time spent on site in excess of 45 minutes is charged at $7.50 per 5 minutes plus GST.

Any parts required are in addition to this fee.

If, for example you live in Pottsville and only required 45 mins or less the charge will be one hour travel. This includes to and from our office, $90 + GST, minimum site attendance $67.50 + GST, total $157.50 + GST.

You agree to pay this fee within 7 days of our site attendance.
You also agree to pay all costs associated with us having to recover unpaid amounts of the invoice total.

If you fail to pay by the due date, and we decide to take action to recover unpaid money you agree to pay an additional $110. This covers the cost of lodging a claim with the Dept. of Fair Trading as well as the time take to prepare the claim.